Privacy Policy

Last Updated: January 2026

Introduction

At GreenTrail Treks, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book our hiking tours, or interact with our services. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for our services, make a booking, subscribe to our newsletter, or contact us. This information may include:

  • Full name and contact details (email address, phone number, postal address)
  • Date of birth and age verification information
  • Emergency contact information
  • Medical information relevant to hiking activities (fitness level, health conditions, dietary requirements)
  • Payment and billing information
  • Tour preferences and booking history
  • Photographs and videos taken during tours (with your consent)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

  • Service Delivery: To process your bookings, provide hiking tour services, and communicate important trip information
  • Safety and Emergency Response: To ensure participant safety during tours and respond to medical emergencies
  • Customer Support: To respond to your inquiries, provide customer service, and handle complaints
  • Payment Processing: To process payments and prevent fraudulent transactions
  • Marketing Communications: To send newsletters, promotional materials, and updates about our tours (you can opt-out anytime)
  • Website Improvement: To analyze website usage and improve our online experience
  • Legal Compliance: To comply with legal obligations and protect our legal rights

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We work with trusted third-party service providers who assist us in operating our business (payment processors, email service providers, booking platforms). These providers are contractually obligated to protect your data.
  • National Park Authorities: We may share necessary participant information with park rangers and emergency services for safety purposes.
  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • With Your Consent: We may share your information with your explicit consent for specific purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure server infrastructure with regular security audits
  • Access controls limiting employee access to personal data
  • Regular security training for our staff
  • Data backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Under Australian privacy law and applicable data protection regulations, you have the following rights:

  • Access: You have the right to request copies of your personal information.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Data Portability: You have the right to receive your data in a structured, commonly used format.
  • Objection: You can object to our processing of your personal information for marketing purposes.
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

Types of cookies we use:

  • Essential Cookies: Necessary for website operation and security
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements
  • Preference Cookies: Remember your settings and preferences

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from children without parental consent, we will take steps to remove that information from our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment information is retained for 7 years in accordance with Australian tax regulations. Marketing consent records are kept until you withdraw consent. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Australia. We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries promptly.

Return to Home View Terms of Service